I am your ideal customer: A plus-sized woman (22) who loves clothes and loves to shop. Today I left your store unable to buy anything, frustrated, and a little humiliated.
You have been advertising a big selection of fall boots. I was excited! As a big woman, I am unable to fit my legs into standard boots, so boots at The Avenue, made with me in mind, sounded like just what I wanted!
Your boots are not made with me in mind. Your boots are not wide-calf. They fit a larger, wide shoe-size, but a standard calf. I tried on 3 pairs before I figured it out, and then the people in the store didn’t believe me.
Plus-size women ALMOST NEVER have standard-sized calves. We have PLUS-SIZED calves. Go figure.
The store manager told me that wide-calf boots are a “specialty” item. Guess what? Plus-sized clothing is a specialty item. You are a specialty store with a specialty clientele, and you should be servicing that clientele.
The floor clerk suggested I try on ankle boots. Really? I have a CLOSET FULL of ankle boots because I can’t buy the full-height boots I crave.
You didn’t have a single pair of full-height boots in the store I could buy. Not one. Because I’M TOO FAT. I come to stores like The Avenue because I don’t want to feel excluded for being too fat. I could go *anywhere* and feel excluded for being fat; I don’t come to *you* for that.
You messed up, Avenue. I’m disappointed.